Last updated: 1 October 2026

1. PURPOSE

These General Terms and Conditions of Sale define the conditions under which CONCIERGERIE PRIVÉE CÉVENNES, operated by SPARTE, a SASU with share capital of €100, provides the Client with material, technical, digital and operational concierge and property care services relating to the property concerned.

The services may include, in particular:

• digital preparation and assistance;
• content creation and optimisation;
• 4K real estate photography and video;
• virtual tours;
• operational communication with travellers;
• assistance before, during and after the stay;
• check-in and check-out;
• self-access;
• cleaning ;
• linen ;
• replenishment of consumables;
• routine maintenance;
• minor interventions;
• material inspections;
• reports;
• coordination of interventions;
• operational monitoring.

These General Terms and Conditions of Sale constitute terms and conditions for the provision of services.

They do not, by themselves, constitute a property management mandate or general power of representation of the Client for the conclusion of rental agreements.

2. SERVICE PROVIDER IDENTITY

CONCIERGERIE PRIVÉE CÉVENNES, operated by SPARTE

SASU with share capital of €100

Registered office:

11 Lotissement du Mas Neuf

34190 Moulès-et-Baucels

France

SIREN : 949 453 443

SIRET : 949 453 443 00010

E-mail : contact@conciergerie-privee-cevennes.fr

Phone : +33 (0)6 63 45 15 87

Professional liability insurance:

STELLO

Policy No. C-QO-678A6603A5917

3. CLIENT STATUS AND OWNER'S RESPONSIBILITY

The Client remains the owner or holder of the right to operate the property and retains the status of landlord or accommodation provider in relation to travellers and platforms.

The Client remains responsible for the authorisations, declarations, co-ownership rules, insurance, tax obligations and regulatory obligations applicable to the property.

The Service Provider may provide material or informational assistance with these matters, without replacing the Client in the legal obligations incumbent upon them.

4. ABSENCE OF DECISION-MAKING POWER OF THE SERVICE PROVIDER

The Service Provider has no autonomous power to decide on the conclusion of a rental.

The Service Provider does not independently decide:

• whether to accept or refuse a booking request;
• whether to cancel a booking;
• whether to modify a booking or its conditions;
• whether to grant an exception to the rental conditions;
• whether to set a price or commercial condition against the Client's wishes;
• whether to sign a rental agreement on behalf of the Client.

Where a decision falling within the landlord's responsibility is required, it belongs exclusively to the Client.

The Service Provider may forward the request, inform the Client and, following the Client's decision or instructions, carry out the necessary technical operations.

5. PLATFORM ACCOUNTS

Airbnb, Booking, Abritel, Smoobu or other accounts and tools used for the property remain attached to the Client.

The Service Provider may receive the technical access necessary to perform the services, without any transfer of ownership of the account or of landlord status.

The Client retains control over the essential rental settings, including:

• booking conditions;
• cancellation conditions;
• house rules;
• availability;
• financial settings;
• the bank account receiving payments.

6. PRICES AND PRICING RECOMMENDATIONS

The Client retains the final decision regarding prices and the main commercial rental conditions.

The Service Provider may prepare pricing analyses, simulations and recommendations.

These recommendations do not constitute a decision to set the price.

When the Client activates an automatic pricing function on their own account, it operates according to the parameters and rules previously validated by the Client.

7. BOOKING MONITORING

The Service Provider may provide technical and operational monitoring of bookings, including:

• transmission of information;
• practical communication with travellers;
• calendar monitoring;
• technical assistance relating to platforms.

Any request requiring a decision by the landlord is forwarded to the Client.

The Service Provider has no autonomous power to accept or refuse a booking.

8. CANCELLATIONS AND MODIFICATIONS

Any decision to cancel, modify or grant an exception to the conditions of a booking falls within the Client's responsibility when a decision by the landlord is required.

The Service Provider may communicate with the traveller, inform the Client and carry out the necessary technical procedures following the Client's decision or instructions.

The Service Provider does not independently decide on the cancellation or contractual modification.

9. COLLECTION OF PAYMENTS

Rent, stay fees, deposits and other amounts due under the rental are collected directly by the Client or by the platform, according to the arrangements chosen by the Client.

The Service Provider does not collect rent on behalf of the Client, does not retain it, does not transfer it and does not hold any security deposit on the Client's behalf.

The Service Provider's services are invoiced separately.

10. CONTENT, LISTINGS AND DIGITAL ASSISTANCE

The Service Provider may prepare, write, photograph, film, format or optimise content intended for digital media, based on information provided by the Client.

The Client remains responsible for the accuracy of information relating to the property and retains control of their account and rental settings.

Any publication or activation requiring a decision by the landlord remains subject to the Client's approval.

The Service Provider may provide technical assistance with the Client's accounts and tools within the limits of the access granted to it.

This assistance does not transfer landlord status to the Service Provider.

11. COMMUNICATION WITH TRAVELLERS

The Service Provider may provide operational communication with travellers before, during and after their stay.

This communication may include, in particular:

• practical arrival arrangements;
• operation of equipment;
• instructions;
• local information;
• technical difficulties;
• service requests.

This communication does not allow the Service Provider to unilaterally modify the contractual conditions of the rental.

12. CHECK-IN, CHECK-OUT AND SELF-ACCESS

The Service Provider may provide:

• physical check-in;
• check-out;
• physical handover of keys;
• assistance upon arrival;
• physical inspection of the property;
• organisation of self-access via a connected lock or key box.

The arrangements for interventions are defined according to the services selected and the applicable pricing schedule.

13. CLEANING, LINEN, REPLENISHMENT AND MAINTENANCE

The Service Provider may directly perform or arrange for the performance of material services including:

• cleaning ;
• linen ;
• property preparation;
• replenishment of consumables;
• routine maintenance;
• minor interventions.

Specific services are invoiced according to the applicable pricing schedule or quotation.

Parts, supplies and major works may be invoiced separately following the Client's approval where such approval is required.

14. INSPECTIONS AND REPORTS

Inspection visits are intended for information and operational monitoring purposes.

They may include:

• a general visual inspection;
• an apparent check of equipment and consumables;
• access checks;
• detection of anomalies;
• transmission of photographs;
• transmission of a report.

Inspections do not constitute a legal inventory or condition report and do not constitute a decision regarding a financial claim.

Any decision concerning a claim, compensation, deduction or recourse against a traveller belongs to the Client.

15. INCIDENTS, DAMAGE AND INSURANCE

In the event of damage or an incident, the Service Provider informs the Client and gathers, where possible, the available material evidence.

The Client remains solely responsible for any decision concerning a claim, compensation, declaration to their insurer or request to a platform.

The Service Provider may provide technical or administrative assistance at the Client's request.

16. ADMINISTRATIVE AND REGULATORY OBLIGATIONS

The Client warrants that they have the rights and authorisations necessary to operate the property and undertakes to provide the Service Provider with the information required to perform the services.

The Client remains responsible for the declarations, registrations and authorisations incumbent upon them.

Where information or supporting documents are required for the publication or use of a platform, the Client undertakes to provide them before the relevant service is performed.

17. REMUNERATION

The Service Provider's main remuneration is set at 20% including VAT, according to the calculation basis defined in the pricing schedule accepted by the Client.

This remuneration relates exclusively to the Service Provider's services and does not constitute the collection of rent on behalf of the Client.

Cleaning, linen, travel expenses, maintenance, works, physical check-ins and other optional services may be invoiced separately in accordance with the pricing schedule.

Cleaning and linen costs are not included in the calculation basis of the 20% commission.

18. FREEDOM FORMULA

The Freedom Formula is concluded without an initial commitment period.

The main remuneration is set at 20% including VAT, according to the basis defined in the pricing schedule accepted by the Client.

The setup fee is €49 including VAT.

19. SERENITY FORMULA

The Serenity Formula is concluded with an initial commitment period of twelve (12) months.

The main remuneration is set at 20% including VAT, according to the basis defined in the pricing schedule accepted by the Client.

The setup fee is offered free of charge.

In consideration of the initial twelve (12)-month commitment, the Client benefits, during the commitment period and subject to the Service Provider's organisational conditions, from the following advantages:

• setup fee offered free of charge;
• 4K real estate video offered free of charge;
• virtual tour offered free of charge;
• four (4) inspection visits per year offered free of charge, at a rate of one visit per quarter;
• one (1) additional quality inspection visit per calendar year offered free of charge, ideally before the high season;
• priority processing of interventions;
• priority processing of traveller requests, within the Service Provider's operating hours and operational resources;
• cleaning at €27 including VAT/hour instead of €30 including VAT/hour during the commitment period, for cleaning services performed by the Service Provider;
• annual performance review and recommendations offered free of charge;
• pricing review and recommendations offered free of charge.

The benefits are attached to the Serenity Formula.

The visits provided for each calendar year are organised according to the operational needs of the property.

Unused benefits are neither carried forward, converted into cash nor deducted from invoices, unless otherwise agreed in writing by the Service Provider.

20. SETUP

The setup fee is €49 including VAT under the Freedom Formula.

It is offered free of charge under the Serenity Formula with an initial commitment of twelve (12) months.

21. INVOICING AND PAYMENT

Services are invoiced according to the terms set out in the quotation and/or pricing schedule accepted by the Client.

Invoices are payable within 7 days of their issue, unless otherwise agreed in writing.

Invoices relate exclusively to the Service Provider's services and do not include rent or amounts belonging to the Client.

22. TERM AND RENEWAL

The Freedom Formula is concluded for an indefinite period and may be terminated with thirty (30) days' notice, subject to applicable legal provisions.

The Serenity Formula is concluded for an initial fixed period of twelve (12) months from its effective date.

At the end of this period, it is automatically renewed for successive periods of twelve (12) months, unless terminated under the conditions set out in these General Terms and Conditions of Sale and subject to applicable legal provisions.

Where consumer protection rules relating to automatic renewal apply, the Service Provider complies with the legal obligations regarding prior notification of the Client.

23. EARLY TERMINATION OF THE SERENITY FORMULA

During the commitment period, early termination may occur:

• by mutual written agreement;
• in the event of a serious or repeated breach by either party of its obligations, following formal notice where required;
• in the event of sale of the property;
• in the event of personal use of the property;
• in the event of a legal prohibition or impossibility to operate the property;
• in the event of force majeure;
• or in any other case legally permitting early termination.

If the Client terminates the Serenity Formula early outside the cases above and without any breach by the Service Provider, the Client will not be charged for unrealised commission months.

Services already performed and expenses incurred remain due.

Free or discounted benefits already used as a result of the twelve-month commitment may be adjusted according to the public prices or pricing conditions applicable on the date on which they were provided.

No service that has not been performed may be invoiced.

This clause does not affect the rights to which the Client is entitled under mandatory applicable legal provisions.

24. SUSPENSION OF SERVICES

The Service Provider may temporarily suspend the services in the event of:

• non-payment;
• material impossibility;
• lack of necessary information or authorisations;
• a safety risk;
• or a situation likely to seriously expose the Service Provider to liability.

25. LIABILITY

The Service Provider is subject to an obligation of means.

It does not guarantee any level of turnover, number of bookings, occupancy rate or ranking on a platform.

The Service Provider cannot be held liable for decisions made by the Client, travellers, platforms, insurers or authorities, nor for interruptions or malfunctions of third-party services.

26. SUBCONTRACTING

The Service Provider may use independent service providers for certain material or technical services, particularly cleaning, linen, maintenance or works.

The services and related costs are communicated to the Client according to the arrangements set out in the quotation or pricing schedule.

27. PHOTOGRAPHS, VIDEOS AND VIRTUAL TOURS

Unless otherwise agreed in writing, photographs, videos, virtual tours and other visual creations produced by the Service Provider remain its creations and its copyright.

The Client is granted a non-exclusive licence to use the content created for their property, for the presentation and marketing of the property on their own media and booking platforms.

This licence is granted for the duration of the contract and, for content already delivered, for twelve (12) months following its termination in order to ensure continuity in the presentation of the property.

The Service Provider retains the right to present the work in its portfolio, on its website and in its professional materials, subject to respecting the rights of individuals, personal data and any restrictions agreed in writing.

28. PERSONAL DATA

The parties undertake to comply with applicable regulations relating to the protection of personal data.

The necessary data may be processed for:

• performance of the services;
• communication;
• security;
• organisation of interventions;
• invoicing;
• operational monitoring.

29. FORCE MAJEURE

Neither party may be held liable for any delay or failure to perform resulting from an event meeting the conditions of force majeure under French law.

30. CONSUMER COMPLAINTS AND MEDIATION

In the event of a difficulty, the Client is invited to first submit a written complaint to the Service Provider in order to seek an amicable solution.

For consumer Clients, the Service Provider appoints the Société Médiation Professionnelle as its consumer mediator.

Correspondence address:

Société Médiation Professionnelle

Alteritae

5 rue Salvaing

12000 Rodez

Mail :

saisine@mediateur-consommation-smp.fr

Website: :

mediateur-consommation-smp.fr

The consumer may refer the matter to the mediator only after having first submitted a written complaint to the Service Provider.

Consumer mediation is free of charge for the consumer.

31. APPLICABLE LAW

These General Terms and Conditions of Sale are governed by French law.

Mandatory provisions protecting the consumer remain fully applicable.

32. ELECTRONIC SIGNATURE AND ACCEPTANCE

The contract may be concluded by electronic signature, including through the solution used by the Service Provider.

The Client acknowledges having read these General Terms and Conditions of Sale, the pricing schedule and the specific conditions applicable to the property before accepting them.

The Client acknowledges understanding that decisions relating to the rental of the property which fall within the landlord's responsibility remain under their control and that the Service Provider's services concern the property care, assistance and operations defined herein.

33. DISTANCE CONTRACTS — CONSUMER RIGHT OF WITHDRAWAL

Where the Client is a consumer and the present contract is concluded at a distance or away from the Service Provider's premises, the Client is in principle entitled to a legal withdrawal period of fourteen (14) days, under the conditions provided for by the French Consumer Code.

If the Client expressly requests that the services begin before the expiry of this period, they acknowledge that, if they subsequently exercise their right of withdrawal before the end of the period, they will have to pay the amount corresponding to the services actually performed up to the communication of their decision to withdraw, in accordance with applicable legal provisions.

The consumer Client may exercise their right of withdrawal using the withdrawal form provided by the Service Provider or by any unambiguous statement expressing their decision.

34. REFERENCE PRICING CONDITIONS

Main commission:

20% including VAT according to the basis defined in the accepted pricing schedule.

Cleaning and linen costs are excluded from the calculation basis of this commission.

Setup fee:

€49 including VAT under the Freedom Formula;

offered free of charge under the Serenity Formula.

Cleaning:

€30 including VAT/hour at the standard rate;

€27 including VAT/hour with an initial 12-month commitment, for cleaning services performed by the Service Provider.

Travel expenses:

€1 including VAT/km at the standard rate;

€1.30 including VAT/km at the night rate, according to the conditions of the applicable pricing schedule.

Other services:

cleaning, linen, maintenance, physical check-in, works, travel expenses and optional services are invoiced separately according to the pricing schedule or quotation.

Payment:

within 7 days of the invoice being issued, unless otherwise agreed in writing.