FAQ
Frequently asked questions
Management fees are invoiced at the end of the month.
Our commission is 25%, calculated exclusively on the amount of rent actually received from travellers.
Cleaning and linen costs are entirely separate and are not included in the calculation basis.
Example :
During the month, you received a total of 1,140€, broken down as follows:
- 1000€ in rent
- 80 € cleaning fee
- 60 € for household linen
The distribution is then as follows :
- 250€ (1,000€ × 25%) for management fees
- 80€ paid in full for cleaning
- 60€ donated in full for linen
At the end of the month, your net income therefore amounts to €750.
Why can't travel be free ?
Travel incurs real costs: energy, vehicle wear and tear, intervention time and staff availability.
They also mobilise qualified human resources, who are remunerated for their time, responsiveness and ability to respond quickly in emergencies.
Charging for travel ensures the economic viability of the service, efficient prioritisation and complete transparency between the owner and the concierge service.
It also enables interventions to be planned meticulously, ensuring a reliable, professional and sustainable service.
Emergency travel – Immediate response
When an intervention must be carried out immediately or within the hour, specific charges apply.
This type of relocation requires immediate action, with priority given to reorganising the schedule for the accommodation concerned.
These charges cover the responsiveness required and the logistical constraints inherent in urgent situations (breakdowns, incidents, unforeseen needs).
Scheduled travel – Intervention during the day or week
For non-urgent procedures that can be scheduled within the day or week, pricing is adjusted accordingly.
These trips mainly concern scheduled maintenance, equipment replacement or any request that does not require immediate action.
These travel expenses, whether urgent or not, are not part of the commission, as they relate to one-off but essential services.
They guarantee the economic viability of the concierge service, the quality of service, responsiveness and transparent collaboration with owners.
Cleaning and linen costs are fully refunded, as Conciergerie Privée Cévennes takes care of cleaning the accommodation and managing all laundry.
The fare charged to passengers is calculated as accurately as possible in order to guarantee impeccable service.
This is why 100% of the cleaning and linen fees paid by travellers are transferred without any deductions.
Cleaning fees are determined based on the size of the accommodation, the number of rooms, the number of beds, and the number of bathrooms and toilets.
They are entirely payable by travellers and automatically added to the amount of their booking on the platform.
You pay them at the same time as the rent and laundry costs.
These amounts are then paid to the concierge service at the end of the month, in accordance with the detailed invoice we send you.
Nous fournissons un linge de maison de qualité hôtelière, renouvelé et entretenu selon les standards les plus exigeants.
Our teams take care of all your laundry needs: sheets, towels, tea towels and bath mats.
They also ensure that essential consumables are fully restocked: bin bags, toilet paper, sponges, washing-up liquid and other products necessary for travellers' comfort.
Travellers receive a text message containing a secure, temporary link giving them access to a personalised digital guide, available throughout their stay.
In particular, they find :
- Independent access to accommodation (codes, instructions, explanatory videos)
- Detailed description of the accommodation and instructions for use of each piece of equipment
- Wi-Fi, our contact details and useful information
- Simple, illustrated departure instructions to be consulted the day before
Each step is accompanied by images and videos to provide a smooth, intuitive, and premium experience.
We carefully check each profile: identity, history, reviews and travel habits.
Travellers with no history are subject to enhanced screening to ensure optimal security, reliability and peace of mind for your accommodation.
Booking platforms verify the traveller's identity.
In addition, we use dedicated software that allows us to automatically register the mandatory police record for all foreign nationals, in accordance with current regulations.
This double check ensures a secure and fully compliant arrival.
Yes. You have access to a secure owner's area, available 24 hours a day.
You can follow it in real time :
• your bookings,
• your income,
• the interventions carried out,
• the schedule of stays,
• as well as detailed household reports.
Complete transparency, at all times.
Through multi-platform distribution, intelligent dynamic pricing and high-end professional visuals, we maximise the visibility of your property, stimulate bookings and optimise both the occupancy rate and overall profitability of your property.
The contract signed is a short-term rental management agreement, clearly defining the terms of our collaboration and all the services we provide for your property.
It also includes all the documents necessary for the professional management of your property.
It is recommended that the owner take out insurance ‘on behalf of whom it may concern’, covering any damage caused by travellers during their stay.
It is also advisable to take out comprehensive home insurance that includes extended cover for landlords of furnished properties, in order to ensure optimal protection for the property and its contents.
Yes, it is entirely possible to rent out your main residence, within the legal limit of 120 days per year. This allows you to generate additional income while complying with current regulations.
Yes, it is possible, and there are no restrictions in our region.
Yes, that is entirely possible.
In this case, the contract must be signed by the manager of the SCI, accompanied if necessary by a decision of the general meeting authorising short-term rentals.
However, it is important to note that an SCI that rents out furnished properties is normally liable for corporation tax (IS).
Exception: if income from furnished rentals represents less than 10% of the SCI's total income, the SCI may continue to be subject to income tax (IR).
As a tenant, you may only sublet your accommodation if your landlord gives you written permission to do so. We can assist you with this process to ensure full compliance.
Your property will then be covered by Airbnb Host Insurance, providing up to 800,000€ in damage coverage.
Important: jewellery, works of art and cash are not covered by this guarantee.
Since 1 December 2017, prior notification has been mandatory for the first short-term rental. This is done using form Cerfa no. 14004*04.
However, this declaration is not required if you rent out your property for less than 120 days per year, except in certain large cities (Paris, Lyon, Marseille, Bordeaux, etc.) or in municipalities with more than 200,000 inhabitants and areas with high demand, where a change of use may be mandatory.
The simplest and safest option is to contact the local council directly to check the local rules and necessary procedures.
Seasonal rentals are not affected by the ‘rental permit’ scheme introduced by certain local authorities to combat substandard housing.
This licence only applies to properties rented as a primary residence, and never to short-term rentals such as Airbnb.
LMP or LMNP: what is the difference?
A lessor is considered a Professional Furnished Lessor (LMP) only if the following two conditions are met:
The annual income from furnished rentals exceeds 23,000 € for the entire tax household;
These revenues exceed the household's other taxable income from all categories (salaries, pensions, agricultural income, non-commercial net income, industrial and commercial profits excluding furnished rentals, etc.).
If either of these two conditions is not met, the lessor automatically falls under the LMNP (non-professional furnished property lessor) status.
The LMNP therefore remains the most common status for owners offering short-term rentals.
- Failure to register with the local council may result in a fine of up to 450 €.
- Failure to declare a change of use may result in a penalty of up to 50,000 €, plus a daily penalty of 1,000€ per square metre until the situation is rectified.
- Failure to provide compensation, where required, shall be penalised in the same manner as failure to change use.
During our initial discussions, we will analyse the administrative situation of your property with you in order to check any local obligations.
However, Conciergerie Privée Cévennes cannot be held liable in the event of non-compliance with regulations by the owner.
Prenons rendez-vous !
Ecrivez un ou deux paragraphes décrivant votre produit, vos services ou une fonctionnalité spécifique.
Pour avoir du succès, votre contenu doit être utile pour vos lecteurs.
Contactez-nous
Téléphone 
+33 (0)4 22 97 29 99
Bureau
11 Lot. du Mas Neuf, 34190 Moulès et Baucèls, France.
Put your property to work
during your absence
