The main fee for our services is 20% incl. VAT, based on the calculation method set out in the pricing schedule agreed with the property owner.

This fee covers the concierge, property care and operational assistance services provided for under the contract.

Cleaning, linen, travel, maintenance, physical check-in and certain specific services are charged separately when applicable. Cleaning and linen fees are not included in the calculation base for the 20% commission.

Rent and other amounts due for the rentals are collected directly by the property owner or by the booking platform. The concierge service does not collect, hold or transfer rental payments on behalf of the property owner.

Travel required for the services is charged separately from the main commission.

Travel expenses cover in particular the time spent on the intervention, vehicle-related costs and the mobilisation required to carry out an intervention at the property.

Standard travel: €1 incl. VAT/km.

Night-time travel: €1.30 incl. VAT/km.

Interventions may be scheduled or carried out according to the operational needs of the property. Specific interventions or those requiring special mobilisation may be charged according to the pricing schedule or by quotation.

These costs are not included in the 20% commission.

Cleaning and household linen services are charged separately and are not included in the calculation base of the 20% commission.

Cleaning is carried out directly or organised with suitable service providers according to the needs of the property.

The standard cleaning rate is €30 incl. VAT/hour. With the Sorgenfreie Formel and its initial 12-month commitment, the rate is €27 incl. VAT/hour for the duration of the commitment.

For household linen, we work with a professional laundry service. The linen is collected, processed and prepared through a professional service adapted to the needs of the property.

Household linen may include sheets, duvet covers, pillowcases, towels, tea towels and other items required for the stay.

Household linen services are charged separately according to the applicable pricing schedule.

Yes, we can support a property owned or operated by a property investment company (SCI). The contract is then concluded with the person authorised to bind the company.

The SCI remains responsible for ensuring that its corporate purpose, its statutes, and its tax situation allow for the operation of the property as a holiday rental.

The subletting of a property requires the landlord's permission when it is necessary. Before any short-term rental, it is the tenant's responsibility to ensure that they have the necessary permissions.

We can then assist you with the operational aspects of renting, within the limits of the rights and permissions you hold.

Each request is handled according to the criteria and conditions defined with the property owner. We analyse the available information relating to the request and provide operational follow-up with the guest.

The property owner remains the decision-maker whenever a decision regarding the acceptance or refusal of a booking is required.

You have access to a property owner portal allowing you to monitor the available information concerning your property: bookings, calendar, interventions and activity monitoring.

We also provide operational monitoring of the property and can send you the information and reports required to keep track of our interventions.

We carry out pricing analyses and provide recommendations based on the characteristics of the property, its location and the market conditions observed.

We can also optimise the pricing settings on the platforms according to the parameters approved by the property owner.

The final decision regarding prices and rental conditions always remains under the property owner's control.

We offer a concierge, property care and operational assistance services agreement.

This agreement defines the services provided for your property: digital assistance, listing distribution and optimisation, guest communication, check-in and check-out, self-access, cleaning, linen, restocking, routine maintenance, minor interventions, property checks and operational monitoring.

It does not, by itself, constitute a general property management mandate. You remain the owner or holder of the right to operate your property and retain decision-making authority over matters falling under the responsibilities of the property owner.

The property owner remains responsible for taking out the insurance appropriate for their property and seasonal rental activity.

We can provide information on the points to consider and assist you with the operational monitoring of the property, but we do not replace your insurer or adviser in determining the appropriate coverage for your situation.

Requirements may vary depending on the municipality, the property and the owner's situation.

The property owner remains responsible for any declarations, registrations, authorisations and other regulatory obligations applicable to them.

We can assist you in identifying the main procedures to be completed and provide practical assistance with your administrative steps, without replacing you in your legal obligations.

Income from seasonal rentals may be subject to different tax obligations depending on the owner's situation and the characteristics of the property.

As each situation is different, we recommend consulting your accountant, tax adviser or the relevant administration.

We can assist you with the operational aspects of your rental activity, but we do not provide personalised tax advice.

We can carry out pricing analyses and provide recommendations to optimise the positioning of your property.

However, you remain the decision-maker regarding prices and rental conditions.

When automatic pricing parameters are used, they are applied according to the parameters you have approved.

We can carry out pricing analyses and provide recommendations to optimise the positioning of your property.

However, you remain the decision-maker regarding prices and rental conditions.

When automatic pricing parameters are used, they are applied according to the parameters you have approved.

Rental payments, stay-related fees and any security deposits are collected directly by the property owner or by the booking platform.

Conciergerie Privée Cévennes does not collect or hold rental payments or security deposits from guests.

Our concierge, property care and operational assistance services are invoiced separately according to the pricing conditions set out in the agreement.

If an incident or damage is identified, we inform you and can gather the available evidence: information, photographs, observations and intervention reports.

You remain the decision-maker regarding any action to be taken with the guest, the platform or your insurance provider.

We can provide technical and administrative assistance in following up on the situation.